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Terms and Conditions

FIXFile – powered by In a Jam Ltd

Last updated: July 2026

  1. Who we are

FIXFile is operated by In a Jam Ltd, a company registered in England and Wales under company number 14455058.

Our registered address is:

In a Jam Ltd
32 Lower Road
Havant
Hampshire
PO9 3LJ

By using FIXFile or fixfile.co.uk you agree to these terms.

  1. Using FIXFile

You must be 18 or over to use FIXFile. You are responsible for keeping your account details secure and for anything that happens through your account. Please tell us immediately if you think your account has been compromised.

You agree not to use FIXFile to do anything unlawful, harmful or dishonest, or to upload anything that infringes someone else’s rights.

  1. What we provide

FIXFile provides a platform for managing property documents, repairs, compliance records and communications between landlords, letting agents, tenants and tradespeople. We aim to keep the service available at all times, but we cannot guarantee uninterrupted access. We are not responsible for losses caused by downtime outside our control.

  1. Your content

You retain ownership of any documents, photos or information you upload to FIXFile. By uploading content, you give us permission to store and process it in order to provide the service. You are responsible for ensuring that anything you upload is accurate and that you have the right to share it.

  1. Tradespeople and third parties

FIXFile connects you with tradespeople and other service providers. We are not a party to any agreement you enter into with a tradesperson and are not responsible for the quality of work carried out. Any dispute about a job is between you and the tradesperson directly.

  1. Pricing and payment

Current pricing is shown on fixfile.co.uk. We reserve the right to change our prices and will give you reasonable notice before any change affects your account. If you cancel your subscription you will retain access until the end of your current billing period.

  1. Limitation of liability

To the fullest extent permitted by law, In a Jam Ltd is not liable for any indirect or consequential losses arising from your use of FIXFile. Our total liability to you in any 12-month period will not exceed the amount you have paid us in that period.

Nothing in these terms affects your statutory rights or our liability for fraud or death or personal injury caused by our negligence.

  1. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Changes to these terms

We may update these terms from time to time. We will let you know about any significant changes. Continuing to use FIXFile after changes take effect means you accept the updated terms.

  1. Contact

In a Jam Ltd
32 Lower Road
Havant
Hampshire
PO9 3LJ

info@inajam.co.uk

07543 522902

inajam.co.uk